Refund Policy

What’s your return policy? 
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at jeephubau@gmail.com! 

Do you offer refunds? 
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at jeephubau@gmail.com with photos of wrong/ damaged items and we’ll sort that out for you. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Can I exchange an item for a different size/colour? 
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. 

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at jeephubau@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!